Refund policy

TRACK YOUR ORDER

Once your order has been shipped, you will receive an automated email with the tracking details.

DELIVERY

- Our current delivery timeline is about 2-3 working days.
- Some products may have a delay indicated on the product page, and this timeline will not apply to those items.
- Please understand that any delivery delays due to logistical issues are beyond our control, and we sincerely apologize for any inconvenience.
- If you would like your order delivered by a specific date, kindly get in touch with us at contact@stravear.com.

EXCHANGES AND RETURNS

- We put a lot of hard work and love into every piece that leaves our studio. Each item is thoroughly inspected and packaged with a love note.
- If you would like to exchange or return an item, please email us at contact@stravear.com with your order number and reason for the exchange/return within 3 days of receiving your order. Our team will be happy to assist you with the procedure.
- Kindly ensure that the product you return is unused and unworn, with the origina`l tags intact. 
- Upon receiving the product, our Quality Check team will inspect it for any signs of wear and tear. We will then process your exchange.
- Exchange pieces will be processed according to our standard shipping timeline.
- Please note that some product descriptions may contain specific inventory and exchange/return policies that apply to those particular products.
- Exchanges or returns will only be processed after discussion via email. Items sent to our store/ warehouse without prior email communication will not be accepted and must be picked up by the customer.
- Products once exchanged are not eligible for a second exchange or return.
- Customized products and items purchased using credit notes are not eligible for exchanges or returns.
- All exchange/return requests must be communicated via email; in-store requests cannot be entertained.

CREDIT NOTE

- For returns, we issue a credit note equivalent to the value paid for the order. 
- Credit notes are valid for 6 months and are redeemable only on our website.
- As a policy, we do not offer cash refunds.

CANCELLATIONS

- If you wish to cancel your order, please email us within 12 hours of placing it.
- Cancellations after this period will depend on the status of the order.
- A credit note of the full order value will be issued, valid for six months.
- As a policy, we do not offer cash refunds.

INTERNATIONAL ORDERS

- International shipping is a flat INR 2500 to any destination worldwide.
- The delivery timeline is approximately 3-4 weeks.
- Any customs charges must be borne by the customer.
- Unfortunately, international orders are not eligible for returns or exchanges.